Terms of Use

Terms and Conditions

A. Vehicle Ticket Terms

• The driver is responsible for loading and unloading their vehicle.
• Vehicles must be at the boarding area one (1) hour before departure, and in any case within the time specified by the applicable Port Regulations.
• If the driver fails to board before the vessel departs, no fare refund will be granted.
• In the event of loss of the vehicle transport receipt, the fare is non-refundable.
• All passengers must exit the vehicle before it is loaded onto the vessel.
• Passengers should take with them any personal belongings they may need during the voyage. Access to the vehicle deck is prohibited after the vessel has departed.
• The transportation of explosive, flammable, combustible, or otherwise hazardous materials is strictly prohibited.
• The loading order of vehicles is determined by the Port Regulations of the relevant Port Authority.

B. Passenger Ticket Terms

• Tickets are personal, issued in the passenger's name, non-transferable, and valid only for the seat and voyage for which they were issued.
• Meals and catering services are not included in the ticket fare.
• Passengers must be present at the boarding area one (1) hour before departure. Passengers who miss the departure are not entitled to a refund.
• Children up to 4 years old travel free of charge. Children aged 4 to 10 years are entitled to a 50% fare discount.
• Holders of a full-fare ticket may carry luggage free of charge up to 40 kg or 0.5 m³.
• Lost tickets cannot be replaced or refunded.
• The shipping company accepts no liability for damage to or loss of luggage that remains under the passenger's own care.
• Valuables, money, and other valuable items may be deposited with the ship's Purser's Office for safekeeping.
• The shipping company shall not be liable for delays, route deviations, or failure to follow the scheduled itinerary due to adverse weather conditions, instructions from the Ministry of Shipping or Port Authorities, or force majeure.
• The transportation of explosive, flammable, combustible, or generally hazardous materials by passengers is prohibited.
• Passengers are responsible for complying with all Port, Health, and Customs regulations.
• Passengers must comply with all instructions issued by the Master and crew concerning safety and good order on board.
• Any complaints during the voyage should be addressed to the Master or Chief Officer. After the voyage, complaints should be submitted to the shipping company or the relevant Port Authorities.
• If a voyage is cancelled due to the fault of the vessel or the shipping company, the ticket fare will be refunded in full. No further compensation shall be payable.
• The shipping company reserves the right to substitute the scheduled vessel with another vessel.
  
  

C. Vessel Scheduling

Kerkyra Seaways services are operated by the company's fleet, "ΕΡΜΗΣ Ι", "ΑΓΙΟΣ ΣΠΥΡΙΔΩΝ", "ΑΓΙΑ ΕΙΡΗΝΗ", "ΝΑΝΤΗ", "ΑΙΑΝΤΑΣ", with vessel assignments determined according to operational requirements and passenger demand.

Vessel assignments and schedules may be subject to change without prior notice. For information regarding the vessel operating your scheduled route, please contact us at +30 26650 21000.

D. Ticket Cancellation Policy

To cancel an online booking, passengers must contact the company either by email at [email protected] or by telephone at +30 26650 26280 (Operating Hours: Monday–Friday 08:00–17:00, Saturday 09:00–16:00). Alternatively, tickets may be cancelled through the company's online booking platform.

Refunds are issued according to the following schedule:

1. 100% refund for cancellations made more than one (1) week before departure.
2. 75% refund for cancellations made within one (1) week before departure.
3. 50% refund for cancellations made at least three (3) days before departure.
4. No refund will be issued for cancellations made less than 24 hours before departure or in the event of a passenger's failure to board.

IRIS Payments

If a booking has been paid via the IRIS payment service, the above cancellation policy applies in full. However, where only a partial refund is due, the customer must provide a valid IBAN bank account number in order for the refund to be processed. Refunds will be made exclusively by bank transfer to the designated account.

 
E. Open Tickets

• All tickets may be converted into Open-Date Tickets up to two (2) hours before the scheduled departure time.
• This conversion may be made only once.
• Open tickets may be used for a future journey, subject to availability, within six (6) months from the date of the original ticket, and only for the original route.
• The new departure date must be confirmed at least one (1) day before the intended departure.
• Tickets that have been converted into open tickets are non-refundable.
• To convert a ticket into an open ticket, passengers should contact the company by email at [email protected] or by telephone at +30 26650 21000.
• To validate open tickets for travel between 16 April 2025 and 23 April 2025, due to limited availability and different online discount rates, passengers should contact the company at +30 26650 26280 (Operating Hours: Monday–Friday 08:00–17:00, Saturday 09:00–16:00).
   

F. Refund Processing

To request a refund, passengers must contact the company either by email at [email protected] or by telephone at +30 26650 26280 (Operating Hours: Monday–Friday 08:00–17:00, Saturday 09:00–16:00).

Depending on the customer's bank, it may take up to five (5) business days for the refunded amount to appear in the customer's account. Any such delay is solely attributable to the banking institution.

 
G. Payment Security

Confidential payment information, including credit/debit card number, expiry date, and CVV security code, is transmitted directly to the bank's secure server without passing through the servers of kerkyraseaways.gr.

KERKYRA SEAWAYS Joint Venture has no access whatsoever to these payment details and receives only confirmation that the payment has been successfully completed.

 
H. Additional Safety Measures for the Carriage of Alternative Fuel Vehicles (AFVs)

To prevent and reduce the risk of fire and the release of toxic gases in vehicle decks, the following measures apply:

• For fully electric and plug-in hybrid vehicles, the battery state of charge must not exceed 40% of total capacity.
• Charging of electric or plug-in hybrid vehicles on board the vessel is strictly prohibited.
• For vehicles powered by alternative fuels such as LPG or natural gas, fuel tanks must not exceed 50% of their total capacity.
• Vehicles with damage to their fuel system or battery system shall not be accepted for transport unless the defective battery has been removed. In particular, vehicles with uncertain battery damage following an accident or impact shall not be transported.
• Vehicle owners are solely responsible for ensuring that their vehicle has no damage to its fuel system or battery system prior to boarding.
• Drivers of Alternative Fuel Vehicles must immediately notify the crew if any warning or alarm indication is displayed by their vehicle.

I. Alternative Fuel Vehicles (AFVs) include:

• Hybrid and fully electric vehicles equipped with rechargeable batteries.
• Vehicles powered by liquefied petroleum gas (LPG), compressed natural gas (CNG), or other gaseous alternative fuels.

These additional safety requirements also apply to unaccompanied vehicles.